You may cancel your order within 2 hours of checkout.
If you cancel your order after 2 hours, we will do our best to cancel the order but cannot guarantee that we will be able to stop shipment. Once your items have shipped, the order cannot be canceled.
Contact Customer Care to expedite the cancellation request in the most appropriate manner. You can reach us in three ways:
Use Contact Us form via Contact Us page. Please include “CANCELLATION” and the order number in the subject line and give instruction which item/order you would like to cancel.
Call to speak with one of our Customer Care representatives. We are open from 9:00AM-5:00PM EST, Monday to Friday. We are closed on the weekends and major holidays. You can reach us at (978) 905-8900
E-Mail us at firstname.lastname@example.org please include “CANCELLATION” and the order number in the subject line. Please describe which item/order you would like to cancel.
To learn about the return process, please see the return & refunds section.